This Privacy Policy explains how Travel Solutions ("we", "us", "our") collects, uses, stores, shares, and protects your personal information when you visit our website, make a booking online, submit an enquiry, or contact us by phone at 1-888-408-6979. By using our website or services, you consent to the practices described in this policy. We are committed to handling your data lawfully, transparently, and only for the purposes set out below.
1. Information We Collect
a) Information you provide directly:
- Identity & contact data — full name, email address, and phone number submitted through our booking flow, enquiry form, or over the phone.
- Trip data — pickup and drop-off locations, pickup and return dates and times, driver age range, and selected vehicle category.
- Booking & payment data — vehicle selection, rental duration, amounts paid, payment option chosen (full payment or reservation fee), and payment status. We never see or store your full card number. All card details are entered directly on Stripe's secure, PCI-DSS compliant checkout page.
- Communications — messages you send via our enquiry form, email, or notes taken during phone calls to our toll-free line.
b) Information collected automatically:
- IP address, approximate location (country/city level), browser type and version, device type, and operating system.
- Pages viewed, time spent on pages, referring URLs (including whether you arrived via a Google Ads campaign), and interactions such as searches performed on the site.
- Cookie identifiers and similar tracking technology data (see Section 5).
2. How We Use Your Information
- To process and manage bookings — creating your reservation, taking payment via Stripe, sending confirmations, and coordinating with rental vendors at your chosen location.
- To respond to enquiries — answering questions submitted through our forms or over the phone, and providing quotes.
- Customer support — assisting with changes, cancellations, refunds, and issues before, during, or after your rental.
- Service improvement — analysing anonymised search and usage patterns to improve locations offered, fleet options, and website experience.
- Marketing & advertising — measuring the performance of our advertising (including Google Ads) and, only where permitted, sending you relevant offers. You can opt out at any time.
- Legal compliance — meeting record-keeping, tax, fraud-prevention, and other legal obligations in Australia and the United States.
We do not use your personal information for automated decision-making that produces legal or similarly significant effects.
3. Legal Bases for Processing
Depending on your jurisdiction, we process your data on the following bases: (i) performance of a contract (processing your booking); (ii) your consent (marketing communications, non-essential cookies); (iii) our legitimate interests (site security, fraud prevention, service analytics); and (iv) compliance with legal obligations.
4. Sharing of Information
We share personal information only as necessary to deliver our services:
- Rental vendors — the vehicle supplier at your pickup location receives your name, contact details, and trip details so they can fulfil your rental.
- Payment processor (Stripe) — payment is handled by Stripe, Inc. Stripe processes your card data under its own privacy policy and PCI-DSS certification.
- Service providers — hosting, analytics, and communication providers who process data on our behalf under confidentiality obligations.
- Legal & safety — where required by law, court order, or to protect the rights, property, or safety of Travel Solutions, our customers, or others.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to operate the site, remember your preferences, measure performance, and attribute advertising conversions. This may include Google Analytics and Google Ads conversion and remarketing tags, all used in compliance with Google Ads policies. Categories we use:
- Strictly necessary — required for the site and secure checkout to function.
- Analytics — help us understand how visitors use the site (aggregated).
- Advertising — measure ad campaign effectiveness and show relevant ads.
You can manage or delete cookies through your browser settings, and opt out of Google's personalised advertising at adssettings.google.com. Disabling cookies may affect some site features.
6. Data Security
We use industry-standard safeguards to protect your data, including HTTPS/TLS encryption for all traffic, encrypted storage, access controls, and restricted administrative access. Payments are processed exclusively through Stripe's secure infrastructure — card details never touch our servers. While we take security seriously, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain booking and payment records for as long as needed to provide services and meet legal, tax, and accounting requirements (typically up to 7 years). Enquiry and search data are retained for up to 24 months for service-improvement purposes, after which they are deleted or anonymised. You may request earlier deletion as described below.
8. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access a copy of the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing, and withdraw consent at any time.
- Opt out of marketing communications via the unsubscribe link or by contacting us.
Australia: we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Complaints may be directed to us first, and then to the OAIC (oaic.gov.au). United States: California residents have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information — as stated above, we do not sell personal information. We do not discriminate against you for exercising any privacy right.
To exercise any right, email support@travelsolutions.com or call 1-888-408-6979. We will verify your identity and respond within the timeframe required by applicable law (generally 30–45 days).
9. Children's Privacy
Our services are intended for adults aged 21 and over. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it promptly.
10. International Transfers
As we operate in both Australia and the United States, your information may be processed in either country. We take reasonable steps to ensure equivalent protection wherever your data is processed.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be highlighted on this page. Continued use of the site after changes constitutes acceptance.
12. Contact Us
Privacy questions or requests: email support@travelsolutions.com or call our toll-free line 1-888-408-6979 — available 24/7.